A 'booking' means any order for products or services you make which is accepted by us. Acceptance will be made by Athlon Travel Services T/A www.comnfly.com when we have received full payment from you and sent a confirmation. All travel products and services featured on the Site are subject to availability.
Comnfly.com offer many different products and the specific terms and conditions relating to your booking depend on whether you book a Package, a combination of products as a DIY Package, or any Other Product:
(a) A ' Package' is booked when we put together two or more different types of products eg (i) transport (ii) accommodation or (iii) other tourist service which forms a significant part of your booking and where you book these products at the same time, for one total price. Where you book a Package holiday, we are acting as agent for the third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier)
(b) 'Other Products' are those separate products - eg flights and hotels purchased and paid for at different times, and holidays packaged by another supplier. Where you book any other product, we are acting as an agent for third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking and your preferred travel product or service is available, the contract will be between yourself and us.
Comnfly acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'. In these cases your contract is between you and the Travel Supplier
Comnfly does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured (or on the Site ).
Travel Supplier Conditions
The following applies to all products or services booked (or via our Site):
The Travel Supplier's terms and conditions (including airlines' terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.
In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non-changeable and non-refundable. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
Please note that, in relation to flight tickets, the recommended minimum check-in time is 150 minutes prior to departure for international flights and 90 minutes for domestic flights. All airlines require you to reconfirm your flight 72 hours prior to departure. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Comnfly as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.
We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Comnfly has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. Comnfly is not responsible for the costs of any transfers between airports or terminals that you may incur.
Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
Hotels and other Accommodation
We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.
Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups.
Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 2pm and check out at 12pm, local time. However, local variances may apply. Should you require more precise timings, please contact Comnfly Customer Services for additional information.
Images - Whilst we endeavour to ensure that property images displayed on Comnfly are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general 'feel' for the hotel.
Amenities, facilities and descriptions - Whilst we endeavour to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general 'feel' for the property.
Extra Beds and Cots - There may be an additional charge for extra beds or cots, please contact Comnfly Customer Services for additional information.
Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.
Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.
As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly./
In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Comnfly does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
Royal Mail Special Next Day Delivery
As Royal Mail guarantee delivery by 12:00 the following day we would ask that you contact our call centre within 72 hours of your confirmation email if you have still not received tickets - but not before. Failure to contact within this 72 hour timeframe may result in costs from the airline which you would be responsible for paying.
In exceptional circumstances, we may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. Cancellations or Modifications by you to your Booking The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.
In some circumstances, Comnfly or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone us and obtain written email confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up. We reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), we reserves the right to charge you an administration fee, to cover the administration costs incurred. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation.
Terms and Conditions relating Exclusively to Packages
Terms and Conditions relating Exclusively to Packages These terms and conditions will be subject to the specific Package terms and conditions which must be accepted by you prior to making your booking.
Changes to or Cancellation of your Flight + Hotel Package, we reserves the right to make changes to your Package where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or route. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation.
Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort, cancellation of a tour.
Comnfly will not be liable to you for any compensation if forced to cancel or make any changes to your Package as a result of events outside our control or reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events.
Where as a result of such an event occurring after your departure a significant part of your Package cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again we would strongly recommend that you take out our insurance to cover such circumstances.
At time of booking we will require a deposit from you. Unless the departure date is within 12 weeks. Where we will require full payment.
The timing and collection of payment for hotels depends on each individual hotel's terms and conditions. The timing of payment will normally be in one of two ways: (i) full payment at time of booking, (ii) deposit at time of booking with remainder payable 12 weeks before.
Comnfly may be required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post. Before payment is received in full, we the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered.
Payment can be made by all major debit and credit cards as detailed on the Site. We reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. We reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder.
All payments made by cheque should be made payable to 'TTA Trustees (UK) Ltd T/tees of Clients Monies of Athlon Travel Services Ltd'.
Comnfly reserves the right only to deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer.
Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement.
Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please note that where the cardholder is not travelling or where the booking is for a destination with historically high levels of credit card fraud, this policy will be applied automatically.
will be processed by cheque issued from the trust account where your money is held for your financial protection. This will be made payable to the person who made the original payment.
Airline Ticket Refunds:
Where a ticket is refundable, the tickets will be forwarded to the relevant airline for their consideration. Once we have received any refund, we will forward it onto you less any cancellation and administration charges. Refunds for part used tickets are always less than pro-rata and may have no refund value whatsoever. Refunds usually take 12 weeks to process however this may take longer. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all.
Taxes fluctuate in line with exchange rates. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). We will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed.
If you cancel:
Because we start to incur costs in relation to your arrangements from the time we confirm your booking, if you cancel we have to make a charge, and the nearer to your departure date you cancel, the more the charge will be. If you wish to cancel a confirmed booking, you must do so by writing to Comnfly Ltd, 60 Windsor Ave London SW19 2RR. It is recommended that letters are sent by recorded delivery post. Cancellation takes effect from the date your letter is received. Cancellation charges will be as shown in the table below (which also applies if we cancel because you have failed to make payments on time - see "Payment" above) and will be payable immediately on cancellation.
Remember that if one or more of your party cancels this may also mean that the price of the arrangements for the remainder of the party may increase to reflect this. If you have to cancel for a reason covered by insurance (whether arranged through us or otherwise) and follow the procedure laid down by insurers, you should be able to reclaim the cancellation charges.
Passports, Visas and Health Cancellation by you The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK.
Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal please visit the UK Passport website at www.ukpa.gov.uk If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.
Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:
- The child reaches the age of 16; or
- The passport on which the child is included expires; or
- The passport on which the child is included is replaced or an amendment results in the issue of a new passport
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
Travellers to the United States: It is important that all travellers to the United States take note of the following: A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all US Government requirements as per the Visa Waiver Form before confirming your booking.
All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Programme) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent's passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there's no white strip, or the white strip is blank, then the passport is not machine-readable.
For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk
If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.
Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the 'Health Advice for Travellers' section of the Department of Health's website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country's Department of Health or similar advisory body.
Other Generally Applicable Terms Your rights under EC Regulation
Where you have bought a Package, Flights we accepts responsibility for ensuring that it is supplied as described (or on the Site), and for matters which arise as a direct result of our negligence and/or breach of our contract with you.
Where you have bought a DIY Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. Comnfly does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where Comnfly is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
We will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased from us (or on the Site).
Where we have made a tailor made holiday or dynamic package (exc package holidays) for you and the flight supplier fails, if you choose not to travel on your holiday you will be subject to cancellation charges for any of the other arrangements we have made. This may include hotel supplier fees, cruise supplier fees, car hire supplier fees and any administration fees levied by Flights and Packages.
Queries and Complaints relating to your Booking Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier's require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Packages your failure to comply with this procedure could result in us being unable to accept responsibility.
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Comnfly and consent to us passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking.
If you are travelling to a country that requires Advance Passenger information, we will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, we will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Information on the Site
Comnfly offers all of the general information on the Site for purposes of guidance only. Please note that we may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Comnfly does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.
Comnfly does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier.
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Links to Third Party Web Sites The Site may contain hyper links to external web sites owned and operated by third parties. Comnfly has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Comnfly. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Force Majeure Comnfly shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Comnfly Limited or its suppliers.
Copyright and Trademarks The copyright and all proprietary rights in the Site and all content are reserved by Comnfly. The material contained within the Site is the property of Comnfly or its affiliates unless identified as belonging to third parties. The name Comnfly and any other marks, logos and graphics of Comnfly displayed on the Site are registered trademarks of Comnfly or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.
Comnfly uses secure technology in order to safeguard personal information and financial transactions. We complies with the procedures and security standards as further set out in the Comnfly Security Policy.
Changes to Terms and Conditions
Comnfly reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect.
Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
This User Agreement is between you and Comnfly and is governed by the laws of England and Wales. The Site is offered to you by Comnfly Ltd, 60 Windsor Ave, London, SW19 2RR Great Britain. Please note that this is also the address you should use for all correspondence regarding customer services.